FAQ

No, we only ship locally for Malaysian, including East Malaysia (Sabah, Sarawak and Labuan).

Absolutely, a minimum spend of RM99 is required for free delivery. (Capped at RM50)

It depends on where you are. Orders processed here and West Malaysia will take 5-7 business days to arrive. East Malaysia deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

Or you may head to our order tracking website here.

If your order is delayed beyond the estimated delivery time, please reach out to our customer support team on our social media or email to support@dasher.my

We will investigate the issue and provide you with an update on the status of your delivery.

If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. We will guide you through the return and replacement process to ensure your satisfaction.

For any inquiries, please contact us at:

• Email: support@dasher.my
• Phone: +60 14-648 3038
• Address: Sek DE, 36-1, Setia Avenue, Jalan Setia Prima S U13/S Setia Alam, U13 Shah Alam, 40170 Shah Alam, Selangor

Dreame Official Warranty Coverage:

2-year official warranty for Dreamy.OS or dreame.my buyers, starting from the date of shipment.

Repairs:

• Free repairs with genuine premium parts, including advanced components such as sensors and upgraded motors, within the warranty period.

Delivery:

• No return shipping fees for faulty products.

Exclusions:

Does not cover normal wear and tear (e.g., filters) or misuse.Authorized Purchase:

Warranty applies only to products purchased from authorized sellers and used as instructed.

For any inquiries, please contact us at:

• Email: support@dasher.my
• Phone: +60 14-648 3038
• Address: Sek DE, 36-1, Setia Avenue, Jalan Setia Prima S U13/S Setia Alam, U13 Shah Alam, 40170 Shah Alam, Selangor