Privacy Policy
This Privacy Policy explains how Dreame Malaysia collects, uses, discloses, processes and protects any personal information that you give us or that we collect from you. Should we ask you to provide certain information by which you can be identified when you use the services on our platform, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users. Under this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Dreame Malaysia has access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy.
If you have any questions, comments or concerns about any aspect of this privacy policy or how Dreame Malaysia handles your information, please email our Official Distributor's Customer Service Team at [support@dasher.my].
Personal Information We Collect
To deliver our services, we will require you to furnish essential personal details. These details are crucial for the provision of our services. Failure to provide your personal information may result in our inability to offer you our products or services.
When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.
In order to provide products or services to you and ensure your convenience，we will collect information including but not limited to customer name, phone number, address, payment details.
We may also collect other types of information which are not directly or indirectly linked to an individual and which are aggregated, anonymized or de-identified.
How Do We Use Your Personal Information?
Below, we have provided a condensed overview of our privacy principles, which outline how we manage your personal information. These principles serve as a testament to our dedication in safeguarding your privacy and ensuring that your personal data is treated appropriately and in accordance with your expectations.
- We will only ask for or collect the personal data we need to provide and improve the service, products and experiences our customers expect.
- Give you control over the personal data we hold about you to ensure it is accurate and reflects your preferences.
- Make sure your personal data is always secure and protected.
- We are fair and transparent about how we use the personal data we hold.
- Only ever use your personal data for the purpose that you trusted us to use it for.
- Will never sell your personal data and only share it as outlined in our privacy policy or when you ask us to.
- Respect your choices and will inform you if there are important changes that affect your personal data or how we use it.
- Take responsibility for the personal data that we hold about you.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy . We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Your Rights
You have the right to request for access to, request for a copy of, request to update or correct your personal data held by us. You have the right at any time to request us to limit the processing and use of your personal data. (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes).
Contact Us
If you have any comments or questions about this Privacy Policy or any questions relating to Dreame Malaysia ’s collection, use, or disclosure of your personal information, please contact us at the address below referencing “Privacy Policy”. When we receive privacy or personal information questions about access/download requests, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information. If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.
For more information about privacy practices, if you have questions, or if you have any enquiries, please contact us by email at [support@dasher.my].
