3. Return & Refund Policy

3.1 Eligibility
Customers may request a refund within 14 calendar days of the purchase date or delivery date (whichever is later) if the product is found to have a manufacturing defect. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

3.2 Application Process
- Contact our after-sales service/customer support team via WhatsApp
- Provide valid proof of purchase (receipt/invoice)
- Return shipping costs will be covered by Dreame Malaysia
- Refunds will be processed within 14 calendar days of receiving the returned product (if approved or applicable).

3.3 Platform-Specific Guidelines
- For purchases from Lazada, Shopee, TikTok, please refer to the platform’s return policy and contact the respective seller
- For purchases from other authorized resellers, contact the seller directly for return instructions

3.4 Exclusions
Return and refund requests may be rejected in the following cases:
- Missing or tampered proof of purchase
- Requests made after 14 calendar days
- Used, damaged, or incomplete products
- Unapproved returns or unauthorized cash-on-delivery shipments
- Partial return of bundled items 
- Spam or misuse of payment methods. 

3.5 Refunds (if applicable)
Once your return is received and inspected, we will send you an email/message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us. 


Contact Us: 

For any after-sales inquiries or warranty support:
WhatsApp: +6018 209 4644
Operating Hours: Monday to Sunday, 9:00 AM – 6:00 PM

Dreame Care

We provide 2 years local warranty storewide & after sales support