Terms & Conditions

Terms of Service

At Dreame Malaysia, we take the privacy and security of your information seriously. As outlined in our Privacy Policy, all information will be held by DM Dasher Sdn Bhd (The Official Distributor of Dreame Malaysia). Rest assured that we handle this data with the utmost care and adhere to strict security protocols. When you share your personal data with us, the data will be securely stored to enable us to communicate with you, provide fulfilment services, respond to your enquiries, send you product updates or promotions offered by Dreame Malaysia and other purposes required to operate and maintain our service level to you. Your trust is important to us, and we strive to be transparent in our practices.

For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy available on our website. Your trust is important to us, and we strive to be transparent in our practices.

This Terms

The terms and conditions set out in this Terms of Service (“Terms”) govern all users of the Site and/or Services, including end-customers (collectively, “Users”) and constitute a legal and binding agreement between Users and Dreame Malaysia. By using or otherwise accessing the Site and/or Services, Users are confirming that they have read, understood and agreed to this Terms. The access to or use of certain areas or features of the Site and/or Services may be subject to separate policies, standards or guidelines, or may require Users to accept additional terms and conditions as published on the Site.
Dreame Malaysia reserves the right, in its sole discretion, to vary any parts of this Terms any time. Users should periodically visit this page to review the current Terms so that they are aware of any revision by which they are bound. In the event of any changes to this Terms, Dreame Singapore will update the “Last Updated” date at the top of this page. Users continued use of the Site and/or Services after any such changes constitutes acceptance of the latest Terms. However, any changes will not apply retrospectively.
All obligations and restrictions applicable to Users under this Terms shall be binding on and applicable to their Authorised Users (defined below) jointly and severally, and Users shall be responsible to procure that their Authorised Users adhere to this Terms. Accordingly, a default of this Terms by any Authorised User shall be deemed a default by the User jointly and severally.

Interpretation

In this Terms, the following words and expressions have the following meanings unless inconsistent with the context or stated otherwise:
“Content” means any data, text, software, music, sound, photographs, graphics, video, messages or other materials, including but without limitation to, company logos, trademarks, copyrighted materials and Third Party Resources, displayed, published or made available through the Site;
“Event of Force Majeure” means any cause beyond the reasonable control of a Party to this Terms, including any act of God, outbreak, or epidemic of any kind, communicable and virulent disease, strike, flood, fire, embargo, boycott, act of terrorism, insurrection, war, explosion, civil disturbance, shortage of gas, fuel or electricity, interruption of transportation, governmental order, unavoidable accident, or shortage of labour or raw materials;
“Intellectual Property Rights” means all intellectual property rights (whether registered or not) including, but not limited to, copyright (including copyright in computer software), patents, logos, trademarks or business names, design rights, database rights, know-how, trade secrets and rights of confidence in connection with the Site, Services and/or Content;
“Dreame Malaysia”, “we”, “us”, “our” means, for the purposes of this Terms and the Privacy Policy, Dreame Malaysia.;
“Parties” means collectively Dreame Malaysia and relevant User, and a “Party” means any of them;
“Payment Method” means the User’s current and valid method of payment that is accepted by Dreame Malaysia, as may be varied or updated from time to time;
“Personal Data” means data that may enable Dreame Malaysia to identify Users personally, including data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Dreame Malaysia has or are likely to have access;
“User(s)”, “you”, “your” means, for the purposes of this Terms and the Privacy Policy, any user of the Site and/or Services, including end-customers.

References to Clauses are to the clauses of this Terms.

The headings are for convenience only and shall not affect the interpretation of this Terms.
Unless the context otherwise requires or permits, references to the singular number shall include references to the plural number and vice versa; references to natural persons shall include bodies corporate and vice versa; and words denoting any gender shall include all genders.

Account Registration

Users are required to register, whether through the Site or separate written agreement, and maintain an account with Dreame Malaysia (“Account”) in order to use the Services. If Users choose to register for an Account, Users agree to provide and maintain true, accurate, current and complete information about themselves as prompted by the relevant registration form or when required to verify the same before Account activation. By registering an Account, Users authorise Dreame Singapore to collect, store, retain, process and use Personal Data provided to Dreame Malaysia in accordance with Dreame Malaysia's Privacy Policy. Users’ failure to provide, maintain accurate, complete and up-to-date personal data (including having an invalid or expired Payment Method) to enable Dreame Malaysia to properly perform the Services may result in Users being unable to access and use the Site and/or Services. In any event, Dreame Malaysia reserves the right, in its sole discretion, to approve or refuse registration of an Account.
Users may not assign or otherwise transfer their Accounts to any party without the prior written authorisation by Dreame Malaysia.
Users are responsible for designating any other individuals who have the right or authority to access, use or administer their Accounts for and on behalf of Users (“Authorised Users”). Whilst Users may permit such Authorised Users access to administer their Accounts (e.g. to purchase from the Site, update Users’ details, manage User’s Content, etc), Users remain fully liable under this Terms for all acts and omissions of their Authorised Users, whether or not such Authorised Users have acted in accordance with Users’ instructions. Users are solely responsible for maintaining the confidentiality of their password and other information relating to their Accounts, and any and all activities that occur under their Accounts. Users agree to (i) immediately notify Dreame Malaysia of any unauthorised use of their Accounts, password, or any other breach of security, and (ii) ensure that Users or Authorised Users exit from their Accounts at the end of each session. Dreame Malaysia will not be liable for any loss or damage arising from Users’ failure to comply with this provision.
Users acknowledge that Dreame Malaysia may establish general practices and limits concerning use of the Site and agree that Dreame Malaysia has no responsibility or liability for the deletion or failure to store any data or other content maintained or transmitted by the Site. Users acknowledge that Dreame Malaysia reserves the right to terminate any Account that are inactive for an extended period of time. Users further acknowledge that Dreame Malaysia reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
By registering an Account, Users and Authorised Users agree to receive informative, promotional or marketing emails or communications in connection with the Site and/or Services but they may opt-out from receiving such communications by clicking the “Unsubscribe” link at the bottom of the e-mail or exercise their rights as owner of their Personal Data under the Privacy Policy.

Products

Dreame Malaysia reserves the right to temporarily or permanently remove any product and/or service from the Site at any time without notice to Users.
All products sold through the Site are intended for domestic use and not commercial or industrial use unless otherwise stated. Commercial or industrial use of the products may cause the applicable product warranties to become void.
Product prices shown on the Site are quoted in Malaysian Ringgit and are for merchandise only unless otherwise stated. Please proceed to checkout to review the total cost of order, including any applicable tax, delivery or other fees.
Pictures and images on the Site are for illustration purposes only. For an accurate description and specification of any product, please read the product pages carefully. When browsing the Site, the colours of products may vary depending on a number of factors, such as the display settings of Users’ computer monitor.
While Dreame Malaysia strives for accuracy in the pricing and other product information displayed on the Site, inadvertent errors can occur. In cases where such errors do occur, Dreame Malaysia expressly reserves the right not to honor pricing errors on the Site when accepting an order online. In the case where an order placed online contains a pricing error, Users will be contacted and the order will be cancelled. Any payments that have been authorised for that order will be reversed. Should a User discover an error or is not satisfied with a product once an order is delivered, his/her sole recourse is to return such order in accordance with Dreame Malaysia's return policy.
Dreame Malaysia's products come with a warranty, the terms and conditions of which can be found here. Warranty shall be void if the merchandise suffers damage caused by abuse, negligence or accident, has been relocated, repaired or tampered with, was sold on an "as is" basis, is used for commercial purposes or resold without Dreame Malaysia's consent in writing. Dreame Malaysia does not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes.
Dreame Malaysia reserves the right to adjust product and service prices (including delivery charges) and information at any time and in its sole discretion.

Promotional Offers, Discounts, Promo Code, etc

From time-to-time Dreame Malaysia may run promotions, contests, surveys, privileges and other programmes (collectively, “Promotions”), subject to additional terms and conditions which can be found on the Site and are hereby incorporated by reference into this Terms. Promotions are only valid for such time period as Dreame Malaysia may determine in its sole discretion.
Unless otherwise specifically provided, The following terms shall apply to the use of credits, vouchers, coupons and codes (collectively, “Promo Codes”):
Each Promo Code is only eligible for a single use and is only valid for the time period as specified by Dreame Malaysia;
Promo Codes are not resellable, transferable, exchangeable, convertible or redeemable for cash;
Promo Codes may not be combined or accumulated with other offers or promo codes;
Promo Codes may only be used pursuant to the specific terms that Dreame Malaysia establishes for such Promo Codes and Users must enter the relevant Promo Code into the relevant field prior to completing an order;
No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Promo Codes is allowed. Promo Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used. Dreame Malaysia reserves the right to verify the validity of any Promo Code and to declare null and void, any Promo Code which in its opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used;
Dreame Malaysia reserves the right to withhold, deduct or remove credits or other features or benefits obtained through the use of a Promo Code by any User in the event that Dreame Malaysia determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal or in violation of the applicable terms and conditions of the Promo Code or this Terms.
Where any free gift is offered as part of a Promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash will be offered in lieu of the gift.
Dreame Malaysia's decision on all matters relating to Promotions and Promo Codes is final and binding.
Dreame Malaysia reserves the right to change, suspend, cancel and/or waive any Promotion or Promo Code and its applicable terms and conditions thereof at any time and from time to time in its sole discretion without notice to Users and liability to Dreame Malaysia.

Payments

Users must provide Dreame Malaysia with a current, valid and accepted Payment Method to use the Services. This does not waive Dreame Malaysia's right to seek payment directly from Users through any other methods, should the Payment Method fails. The terms of a User’s payment will be based on his/her Payment Method and determined by agreement with the relevant financial institution, credit/debit card issuer or other provider of the selected Payment Method. Dreame Malaysia disclaims all liabilities associated with the security of the selected Payment Method. Users shall be responsible to resolve any disputes with their financial institution, credit/debit card issuer or other provider of the selected Payment Method.
All prices, fees and charges in respect of Dreame Malaysia's products or Services shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time.
All payments by Users in respect of Dreame Malaysia's products or Services shall be paid without set-off or counterclaim and free and clear of and without deduction or withholding for or on account of any taxes, levies, imposts, duties, fees, assessments or other charges of whatever nature, imposed by any governmental authorities, and all interest, penalties or similar liabilities with respect thereto.

Updates, Modifications and Availability

Dreame Malaysia may modify or upgrade the features and functionality of the Site from time to time, and reserve the right to make upgrades, updates, modifications and changes as it deems fit. Users understand that such upgrades or changes may result in interruption, modification, failure, delay or discontinuation of the Site or any function or feature thereof. In this regard, Users acknowledge and agree that Dreame Malaysia assumes no liability, responsibility or obligation for any such interruption, modification, failure, delay or discontinuation associated with the Site.
Notwithstanding anything contained in this Terms, Dreame Malaysia reserves the right to modify or discontinue, temporarily or permanently, the Site and/or Services (or any part thereof). Users agree that Dreame Malaysia shall not be liable to Users or to any third party for any modification, suspension or discontinuance of the Site and/or Services.

Intellectual Property

The Site, Content and Dreame Malaysia underlying the Site are the property of Dreame Malaysia and/or its licensors, and are protected by copyright and/or other intellectual property rights. Except as expressly authorised by Dreame Malaysia, Users agree to not modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Site and/or Content, in whole or in part. The word “Dreame Malaysia” and associated logo are the trademarks, trade names and/or service marks of Dreame Malaysia, and Users agree not to display or use in any manner such names and/or marks without Dreame Malaysia's prior written authorisation. In using the Site, Users shall not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Users further acknowledge that they have no right to have access to any aspect of the Site in source-code form, and agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in Dreame Malaysia. Any uses of the Site and/or Content not expressly permitted herein are prohibited, and any rights thereof not expressly granted herein are reserved by Dreame Malaysia.
By using the Site, Users will not acquire any right, title or interest in or to the Intellectual Property Rights except for the limited right to use the Site and/or Services granted to Users pursuant to this Terms. Nothing in this Terms or the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Dreame Malaysia's trade or service marks displayed on the Site without Dreame Malaysia's prior written permission in each instance. All goodwill generated from the use of the Site, Services and/or Content will inure to Dreame Malaysia's exclusive benefit.
To the extent where Users provide Dreame Malaysia with any suggestions, comments, improvements, ideas or other feedback (“Feedback”), Users hereby assign ownership of all intellectual property rights subsisting in that Feedback to Dreame Malaysia and acknowledge that Dreame Malaysia can use and share such Feedback for any purpose in its sole discretion.
Other company, product, and service names and logos used and displayed via the Site may be trademarks or service marks of their respective owners who may or may not be endorsed by, or affiliated with, or connected to Dreame Malaysia.

Third Party Resources

The Site may contain links to third party’s websites, products, services, information, advertisement or other materials (“Third Party Resources”) that are not owned or controlled by Dreame Malaysia, or the Services may be accessible through Third-Party Resources. Links to Third Party Resources do not constitute an endorsement or recommendation by Dreame Malaysia of such Third-Party Resources.
When Users access Third-Party Resources, Users do so at their own risk. Users hereby represent and warrant that they have read and agree to be bound by all applicable policies of any Third Party Resources relating to the use of their services and act in accordance with those policies, in addition to Users’ obligations under this Terms.
Dreame Malaysia has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Resources. In addition, Dreame Malaysia will not and cannot monitor, verify, censor or edit the content of any Third Party Resources. Users expressly relieve and hold Dreame Malaysia harmless from any and all liability arising from the use of any Third Party Resources.

Disclaimers

This Terms set out the full extent of our obligations and liabilities in respect of the Site and Services.
Dreame MALAYSIA PROVIDES THE SITE AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. USERS AGREE THAT USE OF THE SITE AND/OR SERVICES IS AT THEIR SOLE RISK. OTHER THAN APPLICABLE PRODUCT WARRANTIES, Dreame MALAYSIA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, (I) THE IMPLIED WARRANTIES OF MERCHANTABILITY, (II) FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, (III) SECURITY, RELIABILITY, PERFORMANCE AND ACCURACY OF THE SERVICE, AND (IV) THAT THE SITE AND/OR SERVICES WILL BE CONTINUOUS, UNINTERRUPTED AND/OR ERROR-FREE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM DREAME SINGAPORE OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
Dreame Malaysia has no responsibility whatsoever for any arrangements that users make with any third party as a result of using the Site and/or Services.
Users may see advertising material submitted by third parties on the Site. Each individual advertiser is solely responsible for the content of its advertising material and DREAME Malaysia accepts no responsibility for the content of such advertising material, including, without limitation, any error, omission or inaccuracy therein.
If any Users are dissatisfied with the Site and/or Services, or do not agree with any part of this Terms, or have any other dispute or claim with or against Dreame Malaysia with respect to this Terms or the Site, Users’ sole recourse is to discontinue use of the Site and/or Services.

Exclusion and Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DREAME SINGAPORE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES OR LOSSES OF ANY KIND IN ANY MANNER IN CONNECTION WITH OR ARISING OUT OF THIS TERMS, THE SITE, SERVICES OR CONTENT, REGARDLESS OF THE FORM OF ACTION OR THE BASIS OF THE CLAIM OR WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR OPPORTUNITY, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES. IN THE EVENT THAT APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF WARRANTIES STATED HEREIN OR THE LIMITATION OF LIABILITY STATED HEREIN, THEN USERS EXPRESSLY AGREE THAT IN NO EVENT WILL DREAME MALAYSIA'S LIABILITY FOR ANY CLAIM OR DAMAGES HEREUNDER EXCEED THE AMOUNT PAID BY THE RELEVANT USER TO DREAME MALAYSIA IN RESPECT OF ANY PRODUCT OR SERVICE BEING THE SUBJECT OF THAT USER’S CLAIM.
Nothing in this Terms shall limit or exclude DREAME Malaysia's liability in respect of (i) losses caused by fraud or fraudulent misrepresentation, (ii) any other liability that cannot be excluded by law, or (iii) Users’ statutory rights.

Indemnity and Release

Users hereby agree to indemnify DREAME MALAYSIA, including its directors, officers, employees, or agents (“Indemnified Parties”) and keep the Indemnified Parties harmless from and against any claims, actions, suits, proceedings, damages and/or liabilities whatsoever made against the Indemnified Parties arising from the use of the Site, Services, Content and/or performance of Users’ duties and obligations under this Terms save where such claims, actions, suits, proceedings, damages and/or liabilities arise from the gross negligence, willful misconduct or breach of this Terms by the Indemnified Parties.

Term, Suspension and Termination

The agreement between DREAME Malaysia and each User under this Terms shall take effect upon the earlier of (a) the User’s commencement of the use of the Site and/or Services, or (b) registration of an Account, or (c) execution of a written agreement with DREAME Malaysia in respect of the use of DREAME Malaysia's services, and will remain in full force and effect for as long as relevant User continue to use the Site and/or Services.
DREAME Malaysia may in its absolute discretion immediately suspend, discontinue or terminate a User’s access to and/or use of the Site, Services and/or its Account under this Terms in the event of any actual or suspected breach of any provisions under this Terms, with or without notice at any time without incurring any liability whatsoever to the User or any third party. In this instance, DREAME Malaysia reserves the right to remove and discard data in and content of the User’s Account. Any suspected fraudulent, abusive or illegal activity that may be grounds for such suspension, discontinuance or termination may be referred to the appropriate law enforcement authorities.
Upon termination of the agreement with a User pursuant to this Terms, the User’s access rights to the Site and/or Services and other rights hereunder shall terminate.
All provisions of this Terms which, by their nature, should survive termination, shall survive termination, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

General

No delay, neglect or forbearance on the part of a Party in enforcing against the other Party any term or condition of this Terms shall either be or deemed to be a waiver or in any way prejudice any right of that Party under this Terms.
If any provision of this Terms is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required be severed from this Terms and rendered ineffective as far as possible without modifying the remaining provision of this Terms, and shall not in any way affect any other circumstances of or the validity or enforcement of this Terms.
Save as otherwise specifically provided in this Terms, the Parties hereunder shall not be liable for failures or delays in performing their obligations hereunder arising from any Event of Force Majeure, and in the event of any such delay, the time for all Parties’ performance shall be extended for a period equal to the time lost by reason of the delay which shall be remedied with all due dispatch in the circumstances.
This Terms and all rights and obligations thereof are not assignable, transferable or sub-licensable by Users without DREAME Malaysia's prior written consent. DREAME Malaysia may transfer, assign or delegate this Terms and its rights and obligations thereof without prior notice to or consent by Users.
All rights and obligations under this Terms are personal to Users. A person who is not a party to this Terms shall have no right to enforce any provision of this Terms.

Governing Law and Jurisdictions

Irrespective of the country from which Users access or use the Site and/or Services, to the extent permitted by law, this Terms and Users’ use of the Site and/or Services shall be governed in accordance with the laws of Malaysia without regard to choice or conflicts of law principles, and Users hereby agree to submit to the exclusive jurisdiction of the courts of Malaysia to resolve any claims or disputes which may arise in connection with this Terms

Dreame Care

We provide 2 years local warranty storewide & after sales support