Warranty & After-Sales
Support: WhatsApp +6018-209 4644 | Daily, 9:00 AM – 6:00 PM
Serviced by: Dasher Services Sdn. Bhd. (Official Dreame Malaysia Service Center)
Warranty Centre Address: 11, Jalan Astana 1D, Bandar Bukit Raja, 41050 Klang, Selangor
✅ No registration needed — every purchase from dreame.my automatically activates your 2-year local warranty and after-sales support.
Warranty Coverage (starts from purchase or delivery date, whichever is later):
1. Vacuum Cleaner Series — main body, motor, battery pack: 2 years
2. Robot Vacuum Series — main body, charging dock, auto-empty/self-wash base, battery: 2 years
3. Wet & Dry Vacuum Series — main body, motor, battery: 2 years
4. Hair Dryer Series — main product: 2 years
5. Consumables (filters, mops, brushes, nozzles, hoses, cleaning solution): Not covered, unless defective on arrival
Warranty is valid for 2 years only. After that, repairs are chargeable — consider purchasing extended warranty if you want continued coverage.
Lost your receipt? Warranty defaults to starting 3 months after the product's manufacture date.
Returns & Replacement
1. 14-day window from purchase/delivery date, for verified manufacturing defects only
2. Item must be unused, sealed, in original packaging with all accessories/manuals included
3. Refunds processed within 14 days of us receiving the returned item
4. Bought via Shopee/Lazada/TikTok? Use that platform's return flow instead
Need a Repair? Here's the Process
1. ⚠️ Contact our official after-sales team first via WhatsApp — do not send items directly without confirming, and don't wait until your warranty is close to expiring to raise an issue
We'll advise you to ship the unit to our official Warranty Centre: 11, Jalan Astana 1D, Bandar Bukit Raja, 41050 Klang, Selangor
2. Round-trip shipping is fully covered by us for approved in-warranty repairs, via a third-party professional courier
You just need to pack the item securely and drop it off with the courier — no need to arrange your own delivery (e.g. Lalamove) or bring it in person.
3. Once your unit is received, we'll send you a tracking link so you can check repair progress at any time
4. Repair turnaround varies depending on the issue and spare part availability — please allow time for this rather than expecting a fixed timeframe
5.Once repaired, we'll pack and ship it back to you — return shipping is also covered
Repair & Service Charges
1. In-warranty (within 2 years): Repair free, inspection fee waived, shipping free both ways
2. Out-of-warranty (after 2 years): Repair, parts, and shipping become chargeable — extended warranty can be purchased if you'd like continued free coverage
3. Damage caused by non-official cleaning solutions or accessories is treated as user-caused damage and will be chargeable — always use genuine Dreame cleaning solution/consumables
4. RM50 cleaning fee applies if unit is returned excessively dirty
5. Never ship back swollen or damaged batteries
All shipping and repair arrangements must be confirmed with an after-sales representative first — contact WhatsApp +6018-209 4644 before sending any item back
Not Covered
- Purchases from unauthorized sellers
- Liquid damage, drops, voltage issues, accidental damage
- Damage from using non-genuine cleaning solutions or accessories.
- Normal wear and tear or cosmetic marks
- Unauthorized repairs/alterations
- Expired warranty or claims filed after 1 year
Fine Print
1. Malaysia official-channel purchases only — not valid internationally.
2. Inspect your parcel on arrival; report transit damage within 24 hours.
3. Liability capped at the product's purchase price; claims must be filed within 1 year of the issue arising
For full policy details, view our complete Warranty & Return Policy here: https://www.dreame.my/pages/warranty-return-policy
