Dreame Warranty Coverage:

2-year official warranty for Dreamy.OS or dreame.my buyers, starting from the date of shipment.

Repairs:

• Free repairs with genuine premium parts, including advanced components such as sensors and upgraded motors, within the warranty period.

Delivery:

• No return shipping fees for faulty products.

Exclusions:

Does not cover normal wear and tear (e.g., filters) or misuse.Authorized Purchase:

Warranty applies only to products purchased from authorized sellers and used as instructed.

For any inquiries, please contact us at:

• Email: support@dasher.my
• Phone: +60 14-648 3038
• Address: Sek DE, 36-1, Setia Avenue, Jalan Setia Prima S U13/S Setia Alam, U13 Shah Alam, 40170 Shah Alam, Selangor

es. The Dreame H16 Pro Steam features SaunaClean™ 200°C Steam Wash with 6 steam outlets. This high temperature rapidly penetrates, melts tough grease, and eliminates 99.9999% of germs and bacteria on hard floors without chemicals.

It uses the World's First Dual-Arm GapFree™ 2.0 Scrubbing System. This unique design includes a robotic AI arm that extends the brush right up to 0-gap precision against walls and corners, removing grime other vacuums miss.

Absolutely. The combination of 90°C ThermoRinse™ Hot Water Mopping and the intense 200°C steam is specifically engineered to instantly dissolve and remove dried, sticky, and oily messes that cold-water vacuums cannot

The H16 Pro Steam boasts an industry-leading 28,000 Pa Super Suction. This extreme power easily tackles large debris, liquid spills, and deeply embedded hair in a single pass on any hard floor.

Yes. The heat and steam output is carefully managed. The H16 Pro is safe for use on sealed hard floors, including tile, stone, wood, and laminate. Use the Standard/Smart Mode for routine cleaning on delicate surfaces.

Absolutely, a minimum spend of RM99 is required for free delivery.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

Or you may head to our order tracking website here.

If your order is delayed beyond the estimated delivery time, please reach out to our customer support team on our social media or email to support@dasher.my

We will investigate the issue and provide you with an update on the status of your delivery.

It takes between 3 - 7 days for your product to reach to you if you choose the option to delivery to you.

If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. We will guide you through the return and replacement process to ensure your satisfaction.

For any inquiries, please contact us at:

• Email: support@dasher.my
• Phone: +60 14-648 3038
• Address: Sek DE, 36-1, Setia Avenue, Jalan Setia Prima S U13/S Setia Alam, U13 Shah Alam, 40170 Shah Alam, Selangor