Dreame Warranty Coverage:

2-year official warranty for Dreamy.OS or dreame.my buyers, starting from the date of shipment.

Repairs:

• Free repairs with genuine premium parts, including advanced components such as sensors and upgraded motors, within the warranty period.

Delivery:

• No return shipping fees for faulty products.

Exclusions:

Does not cover normal wear and tear (e.g., filters) or misuse.

Authorized Purchase:

Warranty applies only to products purchased from authorized sellers and used as instructed.

For any inquiries, please contact us at:

• Email: support@dasher.my
• Phone: +60 14-648 3038
• Address: Sek DE, 36-1, Setia Avenue, Jalan Setia Prima S U13/S Setia Alam, U13 Shah Alam, 40170 Shah Alam, Selangor

Yes, the Z10s Station has powerful suction and smart sensors that automatically detect and adjust power for carpets, tile, hardwood, and even beds.

Regular maintenance involves changing the station's dust bag, cleaning the brush roller, and occasionally wiping down the device. Instructions are available in the app and user manual.

The Dreame Z10s Station provides a 70-minute long runtime on a single charge. It delivers powerful suction that is intelligently adjusted across different floor types, including carpet and hard floors, using its smart sensor technology.

Thanks to the fully sealed 10s Instant Auto-Empty Station, you only need to change the dust bag every 90 days. The station automatically transfers collected debris into the dust bag, ensuring hassle-free, long-term maintenance.

Yes, the Z10s features an advanced Anti-Tangle Design. This technology automatically cuts through and prevents long hairs from wrapping around the brush, ensuring uninterrupted cleaning and minimizing manual brush maintenance.

The integrated LED Light illuminates dark areas beneath furniture and in crevices, revealing up to 2x more invisible dust and fine particles. This feature ensures you can track and eliminate all hidden dirt for a truly deep clean.

The Z10s uses a high-efficiency, 99.99% Multi-Layer Filtration System. This system captures micro-particles and allergens, ensuring that the air exhausted from the vacuum is clean and significantly reducing the release of dust back into your home environment.

Absolutely, a minimum spend of RM99 is required for free delivery.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

Or you may head to our order tracking website here.

If your order is delayed beyond the estimated delivery time, please reach out to our customer support team on our social media or email to support@dasher.my

We will investigate the issue and provide you with an update on the status of your delivery.

It takes between 3 - 7 days for your product to reach to you or you can choose to purchase directly at our local stores.

If you receive a damaged or defective product, please contact our customer support team before shipment or recommended within 24 hours. We will guide you through the return and replacement process to ensure your satisfaction.

For any inquiries, please contact us at:

• Email: support@dasher.my
• Phone: +60 14-648 3038
• Address: Sek DE, 36-1, Setia Avenue, Jalan Setia Prima S U13/S Setia Alam, U13 Shah Alam, 40170 Shah Alam, Selangor